Product Information Form
Due to COVID-19 we are currently limiting in person service visits to emergency service calls until further notice. Please note that due to the pandemic and winter weather conditions, there may be delays for in person site visits.
Please complete as much of the information below in order for our technical staff to give you the best possible service. If you have any questions, you can reach a VELUX Technical Service representative at 1-800-888-3589.

Homeowner Information
*Last Name:
*First Name:
*Postal Code:
*Who to contact:
*Email Address:
Providing your e-mail address will help expedite the scheduling of your service. Email addresses will be treated as confidential.
*Daytime Phone:
Cell Phone:

*Roof Pitch:
*Roof Type:
*Skylight Model:
*Model Size:
Serial Number:
Click here for help finding your serial number
*Year Skylight Installed:
* VELUX flashing Used:
*Underlayment Used:
*Number of skylights on job:
*Number skylights affected:
Number of blinds/shades installed:
Number of blinds/shades affected:
*Skylights located on:
What is required to access your skylight from the interior?
What is required to access your skylight from the exterior?
*Problem Category:
*Description of problem:
Date of purchase:
Select A Date
Attach skylight photos:

Click 'Browse' to attach files. Press your 'Ctrl' key to attach multiple files.

Site visits by VELUX for products within the warranty period cover parts only. A minimum service call fee of $150 is applicable plus additional labour if required.

Site visits by VELUX for products beyond the warranty period will be subject to a minimum service call fee of $150. Parts and labour when applicable are not included in service call fee.

Products beyond the warranty period – VELUX will contact you to recommend a Skylight Installer that is qualified to carry out repairs.

Please be aware that condensation and associated damages are not covered under the VELUX warranty.
If, after consultation, a site visit is deemed as necessary to confirm the issue, the above service call fee will apply.
(Check box to agree to the terms and conditions.)