Service Request Form



Special Notice

Dear Valued Customer,
At VELUX, being a model company is our primary objective and it is our desire to ensure the health and safety of our employees and our customers. Due to the Coronavirus outbreak, there may be some slight delays in service visits. In the event of an emergency or if you have a question regarding your service visit please email velux.solutions@velux.com.

Technical Support Operating Hours:
Technical Support by Phone 1-800-888-0361
Monday – Thursday 8:00am – 7:00pm EST
Friday 8:00am – 5:30pm EST


With kind Regards,

VELUX Service Team


If you have an Apple iPhone, iPad, or iPod Touch would you be interested in using Apple's FaceTime Video application with us to help troubleshoot your issue?

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For non-warranty service, payment is required onsite at the time of service. In some situations, a valid credit card may be required prior to service being performed. Based on the terms above, you authorize VELUX to charge your credit card for non-warranty service performed.

Your credit card will not be charged prior to your service visit.