Return Authorization Request
Please Note: VELUX does not accept returns over 45 days old.
Please fill out the following form completely.
It is important that you be as thorough as possible so that we can provide our best service.
If you have any questions, you can reach a Returns Department Representative at 1-800-369-7465.
Return Information
VELUX Confirmation # OR (Account # and PO#) are required!
*
Confirmation #:
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Account #(8 digits):
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Purchase Order #:
Company Name (if applicable):
Contact Information
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First Name:
*
Last Name:
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Phone:
Fax:
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Email:
*
Items Returning:
- Select One -
Entire Order
Other (Please list below)
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Reason for Return:
- Select One -
Customer cancelled
Customer ordered wrong product
VELUX ordered wrong product
Lost in Transit
Concealed Damage
Damaged in Transit (Delivery refused)
Damaged in Transit (Delivery accepted/noted on carrier’s paperwork)
Signed Short
Other (Please explain below)
PLEASE NOTE:
*All damage claims must be accompanied by supporting documentation/photos.
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Reorder Needed:
- Select One -
No
Yes
Already Ordered
Attach photos:
Click 'Browse' to attach a file.
PLEASE BE ADVISED:
*Before returning any products:
*You must have a RGA# before returning.
*Write this number on your return labels.
*Products must be returned to VELUX within 15 days of issuing a return authorization.
*
Products must be returned to VELUX undamaged and in resalable condition.
*Credit will be issued upon inspection.
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Concealed damage claims must be reported within 15 days.